Support
Access Ascend's Help Center to initiate support cases through our portal, email at [email protected], or interact with our developer community on Slack for comprehensive assistance.
Welcome to the Ascend Help Center! You can raise a Support request from the options provided here:
Support Portal
Login to our support portal to submit a request and initiate a support case. When you submit a request, include the following:
- the email address you use to login to Ascend
- the subject of your request
- a brief description of the problem you're encountering and any details you think are helpful.
- the priority of ticket
- any screenshots of errors or behaviors you're encountering related to the request.
Request Severity
To help us better understand the severity of your request or issue, please indicate the severity level while filing a ticket.
| Priority | Options |
|---|---|
| Sev 1 | Critical: your Ascend services are completely unavailable or performance is so poor as to render the services unusable. |
| Sev 2 | High: A major functionality of the services is unusable and results in limited functionality that affects a large number of users. |
| Sev 3 | Medium: A loss of a function or resource of the services that does not broadly affect the services’ functionality. |
| Sev 4 | Low: Question or issue with little to no impact on functionality of the services. |
Email
Send an email to [email protected].
Slack Community
Join our Slack Community to ask questions and meet other Ascend developers.
Updated 4 months ago