Access Ascend's Help Center to initiate support cases through our portal, email at [email protected], or interact with our developer community on Slack for comprehensive assistance.

Welcome to the Ascend Help Center! You can raise a Support request from the options provided here:

Support Portal

Login to our support portal to submit a request and initiate a support case. When you submit a request, include the following:

  • the email address you use to login to Ascend
  • the subject of your request
  • a brief description of the problem you're encountering and any details you think are helpful.
  • the priority of ticket
  • any screenshots of errors or behaviors you're encountering related to the request.

Request Severity

To help us better understand the severity of your request or issue, please indicate the severity level while filing a ticket.

Sev 1Critical: your Ascend services are completely unavailable or performance is so poor as to render the services unusable.
Sev 2High: A major functionality of the services is unusable and results in limited functionality that affects a large number of users.
Sev 3Medium: A loss of a function or resource of the services that does not broadly affect the services’ functionality.
Sev 4Low: Question or issue with little to no impact on functionality of the services.


Send an email to [email protected].

Slack Community

Join our Slack Community to ask questions and meet other Ascend developers.